Refund policy

At [BIBAR HOUSE], customer satisfaction is important to us. If you are not satisfied with your purchase, we will do our best to assist you in accordance with this Return and Refund Policy and applicable law.

1. Return Eligibility

To be eligible for a return, items must generally:

  • Be requested for return within [4-6DAYS] of delivery
  • Be unused, unworn, and in substantially the same condition as received
  • Include original packaging, tags, labels, and accessories where applicable
  • Not fall within the category of non-returnable items listed below
  • Meet any additional product-specific return conditions clearly stated at the time of purchase

We may request photographs or other information to assess the condition of a returned item.

2. How to Request a Return

To request a return, please contact us at:

[snigdhaboro404@gmail.com]

Please include your:

  • Order number
  • Name used for the order
  • Reason for the return
  • Photographs of the item, where relevant

Please do not send products back without following the return instructions provided by our customer support team, unless applicable law requires otherwise.

3. Return Timeframe

Return requests must be submitted within [X DAYS] of the date on which your order was delivered.

Once a return is approved, the item must be shipped or handed over to the designated return method within [X DAYS] or the timeframe communicated to you.

4. Refund Process and Timing

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, it will be processed to the original payment method or another method permitted by applicable law and agreed with you.

Refunds are generally processed within [REFUND PROCESSING TIME] after approval. The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Original shipping charges and other service charges may be non-refundable unless the return is due to our error, a defective product, or otherwise required by applicable law.

5. Exchanges

If you would like to exchange an item for a different size, colour, variant, or product, please contact us at [EMAIL ADDRESS].

Exchanges are subject to product availability and return eligibility.

If a direct exchange is not possible, we may offer an alternative solution, such as a replacement, store credit where permitted, or a refund in accordance with this Policy.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [EMAIL ADDRESS] as soon as reasonably possible and within [X DAYS] of delivery, where applicable.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos showing the product and issue

After reviewing the information, we may offer an appropriate remedy, which may include a replacement, repair, refund, or another solution consistent with applicable law.

7. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

  • Items that have been used, damaged, altered, or are no longer in their original condition due to customer handling
  • Personalised or custom-made products
  • Perishable goods
  • Hygiene-sensitive products where the protective seal has been removed
  • Gift cards or promotional vouchers
  • Final-sale or clearance items, where clearly marked as non-returnable at the time of purchase

Any additional non-returnable categories will be clearly communicated on the relevant product page or during purchase where applicable.

8. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or the return is caused by an error on our part, customers may be responsible for return shipping costs.

Where [STORE NAME] provides a prepaid return label or arranges a return pickup, the applicable cost and any deductions will be communicated to you before the return is processed.

9. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible at [EMAIL ADDRESS].

We will make reasonable efforts to cancel the order if it has not already been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the Return and Refund Policy may apply instead.

10. Your Consumer Rights

Nothing in this Policy is intended to remove or limit any rights available to you under applicable Indian consumer protection laws.

11. Contact Us

For any questions about returns, refunds, exchanges, or cancellations, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]

We appreciate your trust in [STORE NAME] and will always aim to provide a fair, transparent, and helpful resolution.